Leadership

THE TEYCON DIFFERENCE – UNLOCKING CLIENT SUCCESS FROM WITHIN

TEYCON GROUP’S approach to consultation, taking organizations to the next level, the solving of problems, and the improvement of compromised corporate or team effectiveness differs markedly from others. We do not offer a single approach or solution templates. No two assignments are the same; few are similar. Root causes of business problems can be as deceptive and diverse as human nature.

Full, probing engagement – seeing the real issues

Our engagement with every client is guided by knowledgeable empathy for your business, its vision, its culture and your staff at all levels. We may spend as much time speaking with hourly workers – and customers – as with managers and CEOs. Long experience has proved that problems of perception, barriers to communication and fear of management are as common as problems of inefficiency and may be more difficult to resolve. The existence and jealous protection of “turf” among staff can be skillfully masked; inefficiencies overlooked – sometimes for generations. The intimacy and trust we develop often enables us to unlock success for our clients from within their organizations.

Rigid thinking – from the top down or the bottom up – has threatened the health and performance of many companies whose names are respected throughout the world. We’ve been engaged often to resolve a problem that turns out not to be the cause of the company’s concerns. Our mind is completely open when we listen; we arrive with no preconceived assumptions; we craft  a custom approach to discover and solve the right problems.

The TEYCON GROUP Adaptive discovery process – assessing the true reality

The discovery process employed by TEYCON GROUP can be compared to discussion with a doctor who must identify and understand the patient’s condition before prescribing treatment. We listen at great depth through all levels of your operations. The process enables us to elicit true root causes of issues and to triangulate from multiple perspectives issues that are sometimes extremely deep-seated and elusive, issues of dysfunction and/or grievance that may have gone unnoticed by management or other consultants. We adapt our discovery approach to what we hear: by listening intently and questioning information we’re given, we gain a shared ownership of your problems while developing the ability to view them as though they were our own.

Hands-on, holistic commitment to action – following insights with execution

Such an approach requires a thoroughly hands-on, holistic commitment to our clients, both in the identification of problems and in the formulation of solutions. A broad understanding of multiple business disciplines, including organizational behavior and psychology is indispensable throughout the TEYCON GROUP’s engagement with your organization. We do not merely discover, assess and recommend; our heritage derives from working alongside our clients to guide the implementation of solutions with proven, practical execution expertise.  During our more than 25 years of consulting, we have learned much about human behavior and how people view themselves in the workplace. We are ready to put that experience to work for you.

Just as preventive healthcare consists of measures taken to ensure on-going health and wellness through prevention, preventive consultation involves proactive measures to ensure the sustained health of businesses and corporate functions.

Preventive versus Reactive

As a leader of critical corporate functions, you are accountable for delivering results against committed corporate goals; you tend to be consumed by day-to-day “fire-fighting” and problem-solving. Annual planning and quarterly reviews occur to evaluate performance but they are usually lagging indicators expressing a state of affairs after the fact.

Health Checks as a Discipline

You recognize that breakdowns in effectiveness can occur because of changing business environments – changes in processes, leadership, people or organization structure may have been intended to address a different set of circumstances. Over time, disconnects may widen, misalignments go unnoticed. There is seldom a good time to schedule or perform preventive business health checks. They can often be perceived as taking time away from doing “the real work”, even as a needless luxury.  Our experience suggests however that a disciplined routine of organization health checks can provide early warning of developing issues before they deteriorate seriously.

Preventive Consultation Services

These engagements may include but are not limited to: strategic change initiatives, business growth initiatives or new ventures, new product or service development, organization changes, process changes and other improvement initiatives.

This Preventive Consulting approach requires a level of trusting partnership between client and consultant that involves open sharing to accelerate situational understanding that aids problem-solving.  We have found that clients who adopt a proactive approach to business maintenance are able – consistently – to avoid compromised performance.

If our Preventive Consulting approach to monitoring and evaluating key business functions can be of value to you, please call us for a confidential discussion.

As a business leader, you realize that developing strategies does not guarantee success.  The implementation of defined strategies is often a challenging endeavor.  When the results from following a strategy do not meet expectations, the issue is either a flaw in the strategy or the quality of its implementation.

Strategic Implementation is critical

You also realize that implementation often requires a keen understanding of how to mobilize the leaders and the other people in the organization to adopt and drive the changes required.  These changes may involve the organization’s structure, reporting lines and necessary changes to the processes that define how work needs to be done in a new and different way.  New systems or changes to existing systems are often required to support the new strategy.  Leveraging the organization’s culture, values and norms to enable such change is often easier said than done.  Managing all these variables is often referred to as “business transformation”.  But the reality is that executives deal with this type of challenge in some form on a daily basis.

Managing multiple dimensions simultaneously

We have found from working with executives at all levels that they, like it or not, often have to deal with the seven key elements of strategy, organization, leadership, people, culture, process and systems simultaneously.  Leaders who recognize and can effectively harness the interplay among these elements are often better equipped than others to provide clear leadership and direction as well as possessing the tactical agility necessary to mobilize their organizations to stay competitive when responding to constant change.

Built to change

Contrasted to the mantra: “built to last”, the new normal has become “built to change”. The ability to react to change quickly and effectively has become a key competitive advantage. Therefore, a key differentiator of successful executives has been the ability to manage organizational and operational changes across all key seven elements, often simplistically referred to as “change management” while it is actually more complex than that.  They are in fact, executives who apply a keen sense of the soft skills to realize hard results, inspirational leadership and the art of connecting with people to galvanize a broad coalition for coordinated action.

General Management Services

These are illustrative examples of our services.  We do not lead with services but configure the right portfolio of interventions in collaboration with our clients to effectively address their situation and produce the desired results.

• Business Transformation

• Strategic Management Effectiveness

• Leadership Development

• Organization Design

• Change Management and Mobilization

• Process Innovation and Re-design

• Operational Improvement Initiatives

• Organization Development

• Merger & Acquisition and Divestiture

• Consultancy Excellence

TEYCON GROUP works with executives in virtually every type of business to position and equip them to excel in managing the optimal leverage of strategy, organization, leadership, people, culture, process and systems – the art and the science. This involves jointly assessing effectiveness across the key levers, providing an independent evaluation of critical gaps and then developing a unified plan, while creating momentum for positive change to improve their performance from within.  We also often engage in assisting our clients to assess and improve specific corporate functions as required.

If such an integrated approach to general management effectiveness can be of value to you, please call us for a confidential discussion.